by Pete O'Keeffe | Oct 18, 2023 | Blog, Persuasion
The hospitality industry routinely puts on a ‘discretionary’ service charge on your bill at the end of a meal. Should you pay this or not? What do you think? Do you get better service, the same service, or poor service, when a service charge is applied? Now I... 
by Pete O'Keeffe | Sep 27, 2023 | Blog, Persuasion, Tips & Ideas
HOW TO STAY YOUNG… THROW OUT NON ESSENTIAL NUMBERS This includes age, weight and height. Let the doctor worry about them. That’s why you pay him/her. KEEP ONLY CHEERFUL FRIENDS! Negativity pulls you down. KEEP LEARNING! Learn more about the computer, crafts,... 
by Pete O'Keeffe | Sep 18, 2023 | Leadership, Persuasion
Having seen athletes progress through to the world stage, and of course many more falling short and not meeting the performance standards, I thought I would look at Andy Murray’s journey as a case study to learn from… And specifically reflect on two... 
by Pete O'Keeffe | Sep 5, 2023 | Blog, Persuasion
Customer Service v Customer Experience As a business owner you must understand the difference between Customer Experience and Customer Service. Customer Service is reactionary. It is what you need to spend money on because your customers have a problem or they are... 
by Pete O'Keeffe | Aug 21, 2023 | Blog, Persuasion, Tips & Ideas
How to Ensure Your Business Succeeds Deep economic changes have occurred, as a result of the Covid-19 virus outbreak, and the current alleged recession. Business will never be the same. Sales have rapidly diminished, while revenue and profit remain a dream for many.... 
by Pete O'Keeffe | Aug 14, 2023 | Blog, Persuasion, Tips & Ideas
For effective communication it is so important to understand the other persons perspective. Quite often we listen to reply, as opposed to listening to understand. Here are some thoughts on effective communication: (1) Make use of the ‘eye-gate’. Eye... 