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Family Matters, So Does Business – My book and why you should read it

Masoud is one of life's lovely lovely people. We met him in Iran. He runs his own business and is very successful. He and I spoke a lot about business and the difficulties, yet joys of running your own business. I can so relate to that. When I showed him the book I...

Is Your Business Suffering from “Head-Down Syndrome”? It’s Time to Fix It—NOW!

Is Your Business Suffering from “Head-Down Syndrome”? It’s Time to Fix It—NOW! What Happened to Real Customer Service? Walk past almost any retail store today, and what do you see? Staff members glued to their phones, oblivious to potential customers strolling by. No...

THE POWER OF TWO COFFEE CUPS—A LESSON IN HUMANITY AND CONNECTION

THE POWER OF TWO COFFEE CUPS—A LESSON IN HUMANITY AND CONNECTION Imagine this. You’ve been awake for over 43 gruelling hours. You’re in a foreign country, held in detention, exhausted beyond belief. The authorities have confiscated your passports. You’re under strict...

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