by Pete O'Keeffe | Sep 18, 2023 | Leadership, Persuasion
Having seen athletes progress through to the world stage, and of course many more falling short and not meeting the performance standards, I thought I would look at Andy Murray’s journey as a case study to learn from… And specifically reflect on two... 
by Pete O'Keeffe | Sep 5, 2023 | Blog, Persuasion
Customer Service v Customer Experience As a business owner you must understand the difference between Customer Experience and Customer Service. Customer Service is reactionary. It is what you need to spend money on because your customers have a problem or they are... 
by Pete O'Keeffe | Aug 21, 2023 | Blog, Persuasion, Tips & Ideas
How to Ensure Your Business Succeeds Deep economic changes have occurred, as a result of the Covid-19 virus outbreak, and the current alleged recession. Business will never be the same. Sales have rapidly diminished, while revenue and profit remain a dream for many.... 
by Pete O'Keeffe | Aug 14, 2023 | Blog, Persuasion, Tips & Ideas
For effective communication it is so important to understand the other persons perspective. Quite often we listen to reply, as opposed to listening to understand. Here are some thoughts on effective communication: (1) Make use of the ‘eye-gate’. Eye... 
by Pete O'Keeffe | Aug 8, 2023 | Blog, Persuasion, Tips & Ideas
Persistence and Resilience are two of the greatest attributes a business owner can have when it comes to running a business. Let’s face it, running a business can be lonely. Who do you talk to for advice and guidance? Who helps you through those sticky patches... 
by Pete O'Keeffe | Jul 24, 2023 | Blog, Leadership, Persuasion
BEING A GREAT GUEST! Leadership doesn’t’ always involve being in a work setting. Leadership is especially important in your personal life as well. Being a good guest, in a personal environment, I think, really shows what you would be like in your work... 