by Pete O'Keeffe | Oct 30, 2023 | Blog, Persuasion, Tips & Ideas
GHOSTING: Ghosting people seems to be growing in popularity. And it’s not a trick to be played at Halloween time! How often have you been trying to talk with someone to discuss points and you never hear back from them, regardless of the methods you try. What is it... 
by Pete O'Keeffe | Oct 24, 2023 | Blog, Persuasion, Tips & Ideas
THINKING BIGGER When I look back over my 35 or so years in sales, I see that every major leap forward I made came as a result of thinking bigger. I had a great example of this many years ago in NZ, when I was selling mortgages and insurance and also helping my clients... 
by Pete O'Keeffe | Oct 18, 2023 | Blog, Persuasion
The hospitality industry routinely puts on a ‘discretionary’ service charge on your bill at the end of a meal. Should you pay this or not? What do you think? Do you get better service, the same service, or poor service, when a service charge is applied? Now I... 
by Pete O'Keeffe | Sep 27, 2023 | Blog, Persuasion, Tips & Ideas
HOW TO STAY YOUNG… THROW OUT NON ESSENTIAL NUMBERS This includes age, weight and height. Let the doctor worry about them. That’s why you pay him/her. KEEP ONLY CHEERFUL FRIENDS! Negativity pulls you down. KEEP LEARNING! Learn more about the computer, crafts,... 
by Pete O'Keeffe | Sep 18, 2023 | Leadership, Persuasion
Having seen athletes progress through to the world stage, and of course many more falling short and not meeting the performance standards, I thought I would look at Andy Murray’s journey as a case study to learn from… And specifically reflect on two... 
by Pete O'Keeffe | Sep 5, 2023 | Blog, Persuasion
Customer Service v Customer Experience As a business owner you must understand the difference between Customer Experience and Customer Service. Customer Service is reactionary. It is what you need to spend money on because your customers have a problem or they are... 