by Pete O'Keeffe | Dec 5, 2023 | Blog, Keeping Clients And Customers, Persuasion
WHY CLIENTS LEAVE A frustration that I think many people feel is when you ring a business, and are put on hold, with the recorded message saying, ‘We are experiencing high call volumes at this time. You call is important to us, so please stay on the line and your... 
by Pete O'Keeffe | Nov 28, 2023 | Blog, Keeping Clients And Customers, Persuasion
Do You Really Care? I recently took my car in to have an anti-theft device fitted. The dealership had e-mailed me to let me know that thieves were now able to go in through the front headlight to gain access to the computer panel, and start the car – and thus steal... 
by Pete O'Keeffe | Nov 22, 2023 | Uncategorised
Janelle and I are thrilled to announce that our company has won the ‘Most Trusted Leadership Coaching & Training Company 2023 – South East England’ at the recent Business Elite Awards. We are incredibly grateful to our clients for their trust and... 
by Pete O'Keeffe | Nov 21, 2023 | Blog, Leadership
Avoid these Management Trap Industry Week recently posted an article about some of the common traps that leaders fall into. Leaders have 2 main jobs: Direction + Delegation. You don’t “do the work” anymore – you need to “get things done through others.” You... 
by Pete O'Keeffe | Nov 13, 2023 | Blog, Gaining freedom, Persuasion, Tips & Ideas
I read a really sad article on Facebook last week. Another business was closing their doors. The business owner made a really telling comment …”I’m not afraid to admit that I may be a good butcher, I may be a good manager, but I’m not sure that I’m cut... 