(1) If you’re a leader, listen to your followers.
The kind of leaders people follow do more than conduct business in their interactions; they take time to get a feel for who they are as a person. Philip Stanhope, the Earl of Chesterfield, believed, ‘Many a man would rather you heard his story than granted his request.’ If you’re accustomed to listening only to the facts and not to the person who expresses them, change your focus – really listen.
(2) If you’re in business, listen to your customers.
A Cherokee saying states, ‘Listen to the whispers and you won’t have to hear the screams.’ Never get so caught up in your own ideas and products that you don’t hear your customers’ concerns, complaints and suggestions. In his book, Business @ the Speed of Thought, former Microsoft CEO Bill Gates said, ‘Unhappy customers are always a concern. They’re also your greatest opportunity.’
That’s why you should make it a priority to keep in contact with the people you’re serving.
(3) If you’re committed to growth, listen to your mentors.You can’t afford to be without mentors.
If you don’t have some, find them.
If you can’t get some, start reading the right books, starting with your Bible.
If you’re not following in the footsteps of someone wiser, there is a good chance you’re not on the right path.
If you’d like to know more on building your LEADERSHIP capability, please contact me
Ph: 07468 339 450
e-mail: pete@peakbusinesscoaching.co.uk
www:peakbusinesscoaching.co.uk
